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Case Study

ITIL® Certification Helps Company Stay Competitive


Global Security Company (GSC)

A leading global security company employs 120,000 people who provide innovative systems, products, and solutions in aerospace, electronics, information systems, shipbuilding, and technical services to government and commercial customers worldwide.


Need for Knowledgeable ITIL Certified Subject Matter Experts

GSC provides large-scale information systems solutions to federal and local government agencies as well as commercial customers. With increasing ITIL, IT Infrastructure Library, implementations in various government agencies and branches, GSC started to notice the need for ITIL experts in their organization to keep their competitive advantage and win contracts on new projects. Although the Learning and Development division of GSC reimbursed employees for education and certifications, the process was lengthy and difficult. Employees had to pay out of pocket at first and were later reimbursed after submitting the appropriate paperwork and providing proof of certification. The whole process could take up to six months.


Streamlined Process to Training

ITIL has become the international standard for best practices in IT Service Management. It helps align businesses with IT, controls costs, improves IT service quality and balances resource allocations, making IT a more stable environment, which is why this is an important initiative that is gaining momentum on the government side.

GSC considered other training providers, but chose us as their premier ITIL solutions provider. The factors that impressed GSC and made us stand apart from competition were: its global presence, 100% ITIL guarantee, high standard of quality in instructors, wide range of course offerings, and competitive pricing.

We worked with GSC to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.


Successful ITIL Training Expands to Other Product Lines

Initially GSC was only interested in ITIL. They soon realized the need for other industry recognized certifications and expanded their offerings to get their staff certified in other product lines, including Cisco, Microsoft, and Red Hat certifications along with PMP, general networking, security, and DoD 8570.1 compliancy. The simplified and streamlined reimbursement process has been very successful and has enticed their employees to take advantage of the training that is provided to them. In turn, the number of ITIL certified employees has grown significantly and is now a competitive advantage to them personally as well as professionally.

Our business with GSC has grown dramatically over the past several years. Employees have been extremely pleased with our instructors, customer service, and the vast array of course offerings.