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Every interaction, project and initiative is affected positively or negatively by trust. Trust multiplies performance, but when there is a lack of trust, everything you do takes more time and costs more money. Relationships decay, projects fail, customers go to compe...

Problems caused by ineffectiveness cannot be solved with the same ineffective thinking that created them. For more than 15 years, The 7 Habits of Highly Effective People® has provided the ultimate in productivity training for thousands of people and organizations wor...

When making decisions, how do you assess the credibility of information? Do you conduct research and gather data methodically, or act on instinct and follow the latest trends? Do you know what key questions to ask? Feel confident you’re making valid decisions? Whethe...

Exclusive – Step into the "Performance and Employee Accountability" workshop—a high-energy, interactive experience designed to transform your team’s culture. In just one day, you’ll discover how to build trust, delegate with confidence, and motivate employees for peak engagement...

Proactively identifying and controlling risk greatly increases the accuracy of the project’s scope, schedule, and budget, as well as reduces the amount of time the team spends putting out fires. This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on imp...

Investing time and resources into identifying and bridging skill gaps establishes an opportunity for IT organizations to contribute to their businesses' overall ROI and value.

Understand the role of internal or external consulting, key consulting processes and the Consulting Life Cycle.

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

Whether you're allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structure, techniques, and approaches availab...

Presentations and public speaking are very much a part of every executive's responsibilities. Effective executive speaking is what distinguishes the successful professional from everyone else. Public speaking skills are most critical to your success and to your indiv...