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Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

Leaders will learn how to provide effective feedback, create opportunities for employees to grow and make positive contributions to their organizations.

This one-day interactive Resolving Conflict Training course will show you how to resolve and Minimize Workplace Disputes.

Critical thinking skills include analysis, communication, open-mindedness, problem solving. Learn with Global Knowledge.

Coaching employees addresses performance objectives and helps unleash the potential within each person.

The Leading Virtual Teams Training course in Global Knowledge is a one-day interactive class that positions managers of a remote workforce for success.

Empathy is the ability to recognize, understand, and share the thoughts, feelings, and challenges of another person, animal, or fictional character. Practicing empathy profoundly influences the thinking and leadership styles. It creates an environment of trust and mo...

Exclusive – In today’s competitive environment, customers don’t just buy products — they buy confidence, connection, and clarity. Building Rapport & Winning the Business is a powerful, hands on workshop designed to help professionals strengthen trust quickly, understand what...

Problem Solving - Root Cause Analysis using Kepner Tregoe

A quick 30 minute introduction to Business Analysis for those who are considering the field.