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Feedback Skills for Leaders Training

Leaders will learn how to provide effective feedback, create opportunities for employees to grow and make positive contributions to their organizations.

The Feedback Skills for Leaders Training course is a dynamic, instructor-led course that shows new and experienced managers the benefits of developing this critical skill, both in giving & receiving feedback. You will learn specific techniques for receiving and responding to critical feedback and will learn the positive impact of praise and positive messages.

 

Leaders who learn how to provide effective feedback create opportunities for employees to grow, become motivated and make positive contributions to their organizations. The Feedback Skills for Leaders Training course includes information on how gender and generational differences can impact employees' expectations and how well feedback is received.

GK# 821251 Vendor# Feedback Skills
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Who Should Attend?

Leaders who want to improve their feedback skills, in order to help their employees grow within their organizations.

What You'll Learn

Upon successful completion of the Feedback Skills for Leaders Training course, you will be able to:

 

  • Understand Resistance to Criticism
  • Respond to Critical Feedback
  • Give Constructive Feedback
  • Give Positive Feedback
  • Handle Recurring Problems

Course Outline

Part 1: Understanding Resistance to Criticism

  • What Is Critical Feedback?
  • The Impact of Gender on Feedback
  • Gender Communication & Leadership
  • Effectiveness
  • Generational Differences in Feedback
  • Influence of Parental Messages
  • Critical Feedback Messages to Watch Out For
  • Counteracting Self‐Criticism & Past Messages
  • Changing Your Beliefs About Critical Feedback

 

Part 2: Responding to Critical Feedback

  • How We Perceive Critical Feedback
  • Types of Critical Feedback
  • Three Stages of Response
  • Assertive Techniques to Deal with Criticism
  • Technique 1: Fogging
  • Technique 2: Admitting the Truth
  • Technique 3: Requesting Specific Feedback
  • Ten Tips for Handling Feedback

 

Part 3: Giving Constructive Feedback

  • Barriers to Giving Constructive Feedback
  • Overcoming Obstacles
  • Benefits of Voicing Feedback Regularly
  • Understanding Constructive Feedback:
  • Step 1: Set Realistic Goals & Expectations
  • Step 2: Research the Facts
  • Step 3: Choose Your Timing
  • Step 4: Be Specific, Using the DASR Script
  • Providing Feedback with "I" Statements
  • Step 5: Monitor & Follow Through
  • The Impact of Technology on Feedback
  • Critiquing Your Manager or Colleague
  • Using the DASS Script
  • Providing Unsolicited Feedback
  • Turning Complaints into Proposals

 

Part 4: Giving Positive Feedback

  • The Powerful Impact of Praise
  • Rethinking Barriers to Praising Others
  • Guidelines for Giving Positive Feedback
  • Public vs. Private Praise
  • Praising Upward

 

Part 5: Handling Recurring Problems

  • Five Steps in Discussing Recurring Problems
  • The Importance of Follow-Up
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Related Certifications

Attendees who successfully complete this training course will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification and/or 6 HRCI credits towards the aPHR®, PHR®, or SPHR® Certification, after course completion.