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License Management Using SmartCloud Control Desk

White Paper | May 20, 2014

Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. SmartCloud Control Desk is an Information Technology Infrastructure Library (ITIL®)-compliant software that is accessible through mobile devices and integrates with social media and development tools. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.

Problem Management and Knowledge Management

Article | April 28, 2014

Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.

UFFA Is Every Support Professional’s Responsibility

Article | April 14, 2014

UFFA, which stands for “Use it, Flag it or Fix it, Add it,” is the responsibility of every support professional in the knowledge management process. It comes from the Knowledge-Centered Support (KCS) methodology where knowledge management is based on collaboration and a shared ownership of the knowledge base. Let’s break it down.

Subnetting Made Easy - Part 1

Video | Nov. 14, 2013

Instructor John Harmon explains subnetting using binary numbers and decimal conversions.

Subnetting Made Easy - Part 2

Video | Oct. 10, 2013

Instructor John Harmon continues his explanation of subnetting by showing how subnet masks can be used to sub-divide networks.

Wireless LAN Channels

Video | Oct. 10, 2013

There are several Wireless LAN Standards, including b, g, and n, which exist in the 2.4 GHz band. These standards need around 20 MHz of radio frequency in order to transmit their signals. In this video, Ben Miller discusses how to pick access points and channels for optimal performance.

When is a TCP SYN not a SYN?

Article | Oct. 07, 2013

Answer? When it is flagged as a retransmission in Wireshark!

How MIMO Cuts Data Transmission in Half

Video | Sep. 12, 2013

The driver behind 802.11n is MIMO, or multiple input multiple output. This video explains how MIMO works to double your channel speed by sending two or more data streams over the same channel.

Why Network Administrator is the Hot IT Job of the Future

Article | Aug. 23, 2013

Are you at a crossroads professionally or looking to start training for a new job? If so, you might want to consider pursuing network administration as a career. Network administrators are responsible for maintaining computer hardware and software systems that make up a computer network, including maintaining and monitoring active data networks, converged infrastructure networks, and related network equipment.

Understanding Networking Fundamentals

Video | Aug. 22, 2013

Global Knowledge Product Manager Tori Easterly discusses the benefits of our Understanding Networking Fundamentals course.