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Nasser El-Batal will walk you through the most useful, recognized, and mandated ITSM best practices in the industry: TOGAF, COBIT and ITIL®. He will highlight the benefits of integrating them into a single implementation program to avoid project disaster. Discussions are focused on "Getting Your House in Order" and how to establish your own organization-specific business transformation program, while increasing your organization maturity.
Making strides as a top contending cloud provider is Google Cloud Platform (GCP). In the growing cloud market, it’s important for organizations to understand the core products and services, how GCP can be utilized and see it in action.
For organizations getting started with RHEL, Red Hat Training has developed a series of courses to develop the skills needed for basic administration and configuration of Red Hat Enterprise Linux. These courses introduce key command line concepts and enterprise-level tools, laying the foundation for the rapid deployment of Red Hat Enterprise Linux. The curriculum also introduces the basic administration skills needed for resolving configuration issues and integrating Red Hat Enterprise Linux systems with other existing environments. View the slide deck>>
A gap analysis is a tool that ITIL recommends organizations use to compare their current state to some future desired state.
ITIL® 4 reflects new ways of working that have accompanied the digital revolution. Service Management, and ITIL in particular, is still an important toolset but you are now integrating its adoption and use with a vast array of new ways of working (DevOps, Agile, SIAM, Site Reliability Engineering). Since ITIL v3 was released in 2006, a large number of new and updated technologies (Cloud, Serverless Computing, Software-Defined Networking, AI, etc.) have emerged that now need managing. ITIL 4 reflects these changes. Here are some frequently asked questions about ITIL 4, as well as answers that explain what it entails, why we need it and how it differs from ITIL v3.
The ITIL® event management process defines three event types: informational, warning and exception. In this post, I will discuss the different event types and give real-world examples of each.
Traditionally, ITIL and TOGAF professionals have been part of different teams within an organization. Due to the ongoing alignment of business and IT, these professionals now often find themselves on the same team. Because of this crossover, there is a growing trend towards organization of work based on multiple best practice models.
Cloud computing enables development teams to get applications into production faster. IT Service Management (ITSM) leaders must adopt new strategies and change existing processes or risk becoming a barrier to success. Cloud computing requires DevOps-the blending of development and operations with the goal of accelerating time-to-market and reducing time-to-value. The good news is that ITIL® is uniquely positioned to accelerate DevOps, but it requires changes to existing ITSM processes.
The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.
IBM WebSphere Business Modeler (WBM) can be used in conjunction with an adoption of ITIL best practices. It is a full-featured process modeling and simulation tool that fits well with other IBM products that are used to define various service management processes and activities. In this white paper learn more about how WBM provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles and resources.