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In this world of volatility and complexity, it seems that the only certainty is the unstoppable advancement of technology. As people and organizations look to improve productivity, innovate their business models and processes, and differentiate their client and employee experiences, they need to be prepared to work in new and different ways. The challenge is that recent data reveals that Canada is falling behind the rest of the world in innovation, especially regarding new and disruptive technologies that promise to significantly impact every industry and organizations of all types and sizes. In this 60-minute webinar, we will explore the concept of digital disruption and provide information about how to future-proof yourself and your organization to succeed in this new world.
A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.
Every business needs to have a consultative approach that increases organizational buy-in, enhances client relationships and improves customer service. Applying consulting skills can mean greater success for individuals and organizations alike. In this one-hour webinar, Michelle Moore will provide an overview of the Consulting Skills Lifecycle and present practical ideas from our McMaster Certified Consulting Skills Program. You'll learn how to engage your clients, gather and analyze information, present findings and recommendations, plan and implement recommendations and conclude the engagement and evaluate results.
Businesses today are more dependent on technology than ever. And, more than ever, they're looking to IT for ways to improve employee productivity, customer service and innovation. The challenge is that in order to achieve results with technology, IT and the business have to work collaboratively. IT needs to be able to develop the right relationships and communicate with different stakeholders from a business perspective - not a technical one. As a result, the transformation of the IT department has become a top-level priority for many leading organizations. At the same time, business leaders need to strengthen their business technology IQ and play a more significant role in the governance of IT.
Often we let personal biases and other intuitive mental forces push us towards quick decisions. In contrast, good decision makers make the effort to really analyze issues. Instead learn how to become a critical thinker by separating facts from assumptions to make consistent, high-quality decisions.
Measurements and metrics provide a view into every aspect of an organization. From resource availability to necessary improvements, measurements are the key to successfully understanding how your organization is performing. This paper will give you guidance on why measuring is important, how to get started, what types of metrics are available, what should be measured, and how to go about initiating improvements.
If you're responsible for creating marketing content and the demand for fresh content is stressing you out, help has arrived. In this hour-long webinar, award-winning content creator Gail Mercer-MacKay will show you how to easily create new content that will attract prospects even if you're short on time and budget. You will learn how basic building blocks, such as blogs, social media and newsletters, support each other and can be reused multiple times. By producing fresh content, leveraging the content of others and broadcasting through various mechanisms to drive awareness, followers, likes and leads, you can obtain your desired results by investing only seven to 10 hours a month.
IT organizations are increasingly being held accountable to bring digital value to the business and participate as a strategic partner. To this end, IT organizations must ensure they have the right skills at the right time to support the strategic direction of the business and contribute overall ROI. Deploying an IT skills framework provides an opportunity for IT organizations to determine their level of readiness by identifying where skill gaps exist.
The Toronto Chapter of the Association of Change Management Professionals (ACMP), in partnership with Global Knowledge, welcomes Kelly Norgate to share information about her success in leading change with powerful change communication strategies. In this hour-long webinar, Norgate will examine the link between creative change communication solutions and great corporate culture. You will learn practical change communications strategies and tactics that generate the energy and commitment required to get employees on board with transformational change. Take your next change communication plan from good – to great.
Discover the most common barriers you will face when implementing knowledge management and how to overcome them, so that your organization changes, over time, into a culture where knowledge sharing and reuse becomes second nature and part of the normal course of activity.