Resource Library

Software-defined networking (SDN) is a solution that will enable your organization to meet the demands of network programmability and automation. The result will be greater network agility to support new applications while complying with increasing security needs.

Project quality management is the process of determining the quality standards that are applicable to a project and devising a way to satisfy them. Learn more here.

When properly utilized, VLANs and trunks provide flexibility, stability and ease of troubleshooting. This paper provides technical details about VLANs and trunks, along with design options at a basic to intermediate level. Recommendations and commands are included throughout.

One of the many useful features of tunneling is to carry non-IP traffic across an IP network, and this is still the case when dealing with IPv6 traffic. This transition mechanism makes use of a configured tunnel to transport IPv6 over a native IPv4 network, which may consist of two sites or more. Unlike the previous transition mechanisms, tunneling is not monolithic; while the basic principles may be similar, the operations are different. The following chart gives a breakdown of the current, major tunneling types in use, particularly in a Cisco environment:

A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.

Global Knowledge Product Manager Tori Easterly discusses the benefits of our Understanding Networking Fundamentals course.

Google Cloud Platform (GCP) is Google’s public cloud offering comparable to Amazon Web Services and Microsoft Azure. The difference is that GCP is built upon Google's massive, cutting-edge infrastructure that handles the traffic and workload of all Google users. There is a wide range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). We will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

The triple constraints model has been one of the main staples for teaching project management for as long as I can remember. The model is generally represented by a triangle with Scope on the horizontal leg, Time on the left leg, Cost or Resources on the right leg an...

Explore how IT decision-makers’ training views have changed since we first released our annual IT Skills and Salary Report 12 years ago. Once viewed as an expense, IT leadership now sees professional development as an investment. Even with shrinking budgets and a recent rise in skills gaps, the value of training is currently at an all-time high.

Kirsten Lora, Global Knowledge Senior Product Director, discusses the benefits of our IT Project Management course.