Worldwide Locations
34 Results Found
The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.
ITIL Foundation Exam-Taking Tips
What's the correct sequence of activities for handling an incident? Find out why categorization occurs before initial diagnosis in the ITIL incident management process flow so you can answer this common ITIL Foundation exam question.
Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.
ITIL is one of the most sought-after certifications among IT professionals—nearly one in five is ITIL-certified. Find out how ITIL students apply what they learned to their job.
What’s the difference between incidents and problems? This article explains the differences between these ITIL® concepts, how they are related, and why it matters.
A gap analysis is a tool that ITIL recommends organizations use to compare their current state to some future desired state.
ITIL® 4 reflects new ways of working that have accompanied the digital revolution. Service Management, and ITIL in particular, is still an important toolset but you are now integrating its adoption and use with a vast array of new ways of working (DevOps, Agile, SIAM, Site Reliability Engineering). Since ITIL v3 was released in 2006, a large number of new and updated technologies (Cloud, Serverless Computing, Software-Defined Networking, AI, etc.) have emerged that now need managing. ITIL 4 reflects these changes. Here are some frequently asked questions about ITIL 4, as well as answers that explain what it entails, why we need it and how it differs from ITIL v3.
The ITIL® event management process defines three event types: informational, warning and exception. In this post, I will discuss the different event types and give real-world examples of each.
ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4.