Resource Library

If you’ve been wondering what are some good IT pranks for April Fools’ Day—or any other time of the year—this is the post for you. Whether you’re an IT pro with decades of experience or a noob who is about to learn that holding CTRL+SHIFT+ESC is a faster way to access the task manager (you’re welcome), we have an IT prank for you.

Projects are a social endeavor. Traditional project management approaches have shied away from the social advantages a more agile project environment brings. By nature, we are storytelling, pattern seeking and social people. We need colocation to shine truly in a project environment.

Agile is a set of principles requiring a significant cultural shift, new paradigms in thinking and team organization. Over the years, Agile has become "productized" or in many cases "institutionalized", creating different flavours and levels of commitment among teams and organizations. Along the way, managers and team members have lost sight of Agile's principles and tried to enforce the use of certain tools and structure where they may not belong. In this one hour webinar, Perry McLeod will explain how tools such as use cases can be successful in an agile environment, provided the principles of agile are always active in the minds of the managers and the team members that are using them. Join Perry to determine whether or not making the cultural shift towards the use case method in an agile environment is the right move for you and your organization.

The value of IT certifications has grown considerably over the last decade. Examine the evolution of certification trends, see the top-paying certifications and learn how decision-makers are struggling to hire certified employees.

Cloud computing enables development teams to get applications into production faster. IT Service Management (ITSM) leaders must adopt new strategies and change existing processes or risk becoming a barrier to success. Cloud computing requires DevOps-the blending of development and operations with the goal of accelerating time-to-market and reducing time-to-value. The good news is that ITIL® is uniquely positioned to accelerate DevOps, but it requires changes to existing ITSM processes.

Introducing new talent to an established organization can be difficult for many reasons. Seasoned employees may view the incoming new hires as "too green" or as not having the required skills to contribute in a meaningful way. They may worry about having to "waste time" teaching the newbies things that they should already know or get aggravated when the new employees are not familiar with "the way we do things around here." Additionally, it is difficult to know if the right new hires are being put into the right positions for their interests, abilities and talents. After all, a resume and an interview can only tell a hiring manager so much about the person they are bringing on board, and often talented employees are simply being put into a role that is not a good fit.

Whether you’re a beginner or intermediate Python developer, you’ll want to keep this guide close to your keyboard and Python editors. In it, you’ll find sample use cases for many of the most common language constructs and tasks that you’ll likely need to perform, such as reading a file or working with a database.

Creativity is the “due diligence” of effective problem analysis. It is through creativity that the best possible solution for a problem is discovered. Without creativity, decisions are often one-dimensional, superficial, and near-sighted.

Every manager wants to get the most out of every employee and maximize team cohesion and efficiency. Making your team members feel as if they are being heard, understood, and acknowledged is critical to any management strategy. Actively listening to team members’ thoughts, ideas, and challenges drives employee engagement and satisfaction, which drives better results. View the slide deck>>

In this hour-long webinar, Global Knowledge instructor and PMP-certified project management expert Daniel Stober will look beyond the triple constraint model and focus on the true essence of project success: stakeholder satisfaction. Many project managers (PMs) fall into the familiar habit of managing based on the constraints of time, cost and scope. While all of these are important, managing them effectively doesn't guarantee project success if the PM fails to conduct proper stakeholder management. To manage stakeholders effectively, the PM has to set expectations. Once expectations are set, the PM must influence the perception of project performance with the stakeholder. Tune in as Dan explores methods you can use to accomplish that goal.