Resource Library

With the onset of the Digital Age, IT professionals today are hit with a tsunami of changes! "By 2018, adoption of mobile, social, cloud, analytics will redefine 90% of IT roles" according to IDC 2014 Predictions: CIO Agenda. Large organizations are eliminating silos. Small and medium organizations are outsourcing technology services. Digital natives have entered the workforce. New roles will emerge as new ways of doing business are introduced and as old technology fades away. Today's IT professionals must adapt, and a new set of skills is in order. Join Pranav Shah, Manager of Information Technology and Security at Sony Canada, and Pam Maguire, Business Development Manager, Global Knowledge, for a 60 minute webinar on how to future-proof your IT career in the Digital Age. You will learn about how IT roles are changing, what organizations are looking for, and what you can do now to be ready.

In this hour-long webinar by Global Knowledge instructor and ITIL Expert Michael Scarborough, you will learn how to study for and succeed in passing ITIL Intermediate Exams. You will learn how to approach an ITIL Intermediate exam, the true/false approach and why it works and how to study for the ITIL Intermediate exams.

Problem Solving - Root Cause Analysis using Kepner Tregoe

In this video, you will learn about the latest version of ReportBuilder available in SQL Server 2008 R2.

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

Amazon Redshift opens up enterprise data warehouse (EDW) capabilities to even the smallest of businesses, yet its costs, security, and flexibility also make it appealing to the largest of enterprises. It allows companies to easily and conveniently scale their EDW needs both up and down, and as a managed service, it allows your team to offload all of the "undifferentiated heavy lifting" of building and maintaining an EDW. Its raw storage costs are about one-fifth to one-tenth of traditional in-house EDW, and AWS has taken great care to ensure its performance is still competitive with those in-house solutions. Before deciding to use Amazon Redshift, however, it's important to understand what it is and is not.

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

Discover how the enhanced performance and reliability of Amazon Aurora will help AWS customers reduce performance bottlenecks in their applications. The relatively low cost of Aurora will tempt many customers to migrate workloads to this implementation of RDS.

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.

Young adults unable to find work, employers unable to fill jobs, a recent GAO study that reported substantial declines in telecommunication expertise — there has been a lot of news about the pervasiveness of skills gaps, their causes, the actual impacts and what to do about them. It’s rather confusing, because the term “skills gaps” has been hijacked to politicize an extremely wide range of issues.