Resource Library

You will learn how many organizations approach change management as compared to how best practices dictate that change management should work. Global Knowledge instructor and ITIL Expert Michael Scarborough will fill you in on the purpose of change management and the difference between change management and change tickets. He will provide a high-level guide for establishing a change management process that uses real-world examples as its basis.

The Bash shell is a powerful tool for managing Linux servers. This video offers a number of tips and tricks for using Bash to help make working on the Linux command-line easier and faster. It explores time saving tools like tab completion, command history, and brace expasion as well as how to combine commands together to create powerful new tools using piping.

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

In this hour-long webinar, Global Knowledge instructor and ITIL Expert Michael Scarborough will share his knowledge and expertise on various aspects of incident management and problem management processes. He will help you understand the difference between incidents and problems and between incident and problem management, providing examples from his own experience to drive the concepts home. Michael will also provide an overview of who performs various incident and problem management activities in an organization.

With ever increasing demands for storage, system administrators often find themselves needing to add new storage to servers. This video provides step-by-step examples of how to partition, format, and mount new storage space using Linux.

Recruit great talent. Red Hat Certifications

IT architecture is undergoing a period of rapid change and evolution. With this change comes enormous opportunity for professionals who are not just deep in a single technology but deeply conversant in several and who can join these technologies together to meet the needs of today's enterprise. The Red Hat Certified Architect program provides a credential that represents these skills and knowledge. Through a combination of flexible requirements and recommended concentrations, Red Hat is providing a path for professionals to advance their careers and for its subscription customers to find the right architect.

This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define the key elements of any process. SIPOC can be used as a means of defining any of the service management processes presented in ITIL® best practices. Furthermore, SIPOC can be used as the preliminary input into the more formal documentation of a process in one of many process design tools.

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.

Advanced skills for the experienced Linux administrator.