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An Introduction to Agile: The New Mainstream Approach to Software Delivery

Webinar – Recorded | July 10, 2014

With Forrester Research declaring "Waterfall processes have become obstacles to speed, quality and predictability," and more than 85% of CIO's surveyed by CIO Magazine using or planning to pursue Agile practices in 2014, this one-hour webinar will explore the basics of Agile and why so many organizations are adopting Agile methods.

Get Your Best Practices in Order: ITSM and Your Organization

Webinar – Recorded | June 24, 2014

Nasser El-Batal will walk you through the most useful, recognized, and mandated ITSM best practices in the industry: TOGAF, COBIT and ITIL®. He will highlight the benefits of integrating them into a single implementation program to avoid project disaster. Discussions are focused on "Getting Your House in Order" and how to establish your own organization-specific business transformation program, while increasing your organization maturity.

The Agile Business Analyst: How Much Is Enough?

White Paper | June 19, 2014

The principles in this white paper help you introduce greater predictability into your own Agile requirements activities, both individually and across your organization. As you start to apply these ideas and pose these questions, you'll likely see certain patterns emerge that will help you establish your own set of practices that make Agile work for you.

Where Does Business Analysis Fit into TOGAF?

Webinar – Recorded | May 08, 2014

The Open Group Architectural Framework (TOGAF) provides a structure for describing all transformational work within an enterprise. While TOGAF focuses on the role of an enterprise's architects, it also very much addresses the space in which business analysts (BAs) play. This can lead to role confusion, blurred deliverables, and duplicate work. In this one-hour webinar, business analysis expert and Global Knowledge instructor Adam McClellan will focus on those parts of TOGAF in which the business analyst is typically the most active, and he will outline how the analyst's work contributes to the broader architecture. He will also provide perspective for architects who work with BAs and for BAs interested in the architecture disciplines.

Cisco DCUFI Training and Data Center Challenges

Video | Feb. 27, 2014

Instructor Carol Kavalla talks about the advantages of taking a Cisco Data Center Unified Fabric Implementation class from Global Knowledge.

The Business Analyst in an Agile Environment

Webinar – Recorded | Feb. 19, 2014

Agile is increasingly becoming the foundation for today's business world, and Business Analysts are essential for organizations and projects to achieve maximum success. Following a brief overview, Benjamin will tackle and dispel many of the common myths about Agile and then dig deeper into the true value Business Analysts hold for their organization. Join us for a look at the modern Business Analyst and their role in an Agile environment.

List of IT Skills

Special Report | Jan. 01, 2014

Organizations are moving strongly toward Bring Your Own Device (BYOD) access, bringing outsourced activities back in-house, and finding ways to make use of the growing amounts of data flowing in from many new sources such as social media. These factors create an increasing shift in required and desired skills showing up in IT departments. Hiring and salary surveys, such as the 2014 IT Skills and Salary Survey from Global Knowledge and Windows IP Pro, TEKsystems' 2014 Annual IT Forecast, Foote Research Group's 2014 IT Skills and Certifications Pay Index, Computerworld's annual Forecast survey, Robert Half Technology Survey, and information from the US Bureau of Labor Statistics, Futurestep, Mondo, GovLoop, and Dice have presented a developing picture of the IT skills that will be in demand in 2014. Here, in survey order, are the top 10 major skills and why they made the list.

Can Use Cases Really be Used in an Agile Environment?

Webinar – Recorded | Oct. 17, 2013

Agile is a set of principles requiring a significant cultural shift, new paradigms in thinking and team organization. Over the years, Agile has become "productized" or in many cases "institutionalized", creating different flavours and levels of commitment among teams and organizations. Along the way, managers and team members have lost sight of Agile's principles and tried to enforce the use of certain tools and structure where they may not belong. In this one hour webinar, Perry McLeod will explain how tools such as use cases can be successful in an agile environment, provided the principles of agile are always active in the minds of the managers and the team members that are using them. Join Perry to determine whether or not making the cultural shift towards the use case method in an agile environment is the right move for you and your organization.

Enhancing the Value of ITIL® and TOGAF®

Webinar – Recorded | Aug. 29, 2013

Traditionally, ITIL and TOGAF professionals have been part of different teams within an organization. Due to the ongoing alignment of business and IT, these professionals now often find themselves on the same team. Because of this crossover, there is a growing trend towards organization of work based on multiple best practice models. 

What Happens If I Have More Than One Switch With Redundant Links?

Article | Oct. 11, 2012

That depends on their configurations. For example: While it makes very good sense to include redundant physical links in a network, connecting switches in loops, without taking the appropriate measures, will cause havoc on a network. Without the correct measures, a switch floods broadcast frames out all of its ports, causing serious problems for the network devices. The main problem is a broadcast storm where broadcast frames are flooded through every switch until all available bandwidth is used and all network devices have more inbound frames than they can process.