Resource Library

This webinar introduces the concept of resilient leadership. Leaders who can adapt not only support their organizations through ongoing change, but they also maintain high- performing and engaged teams in the process

What were the top paying IT and project management certifications for 2016? his article will help you answer both questions by providing a review of the 15 top-paying certifications.

Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.

In this hour-long webinar, IT service management expert Nasser El-Batal will introduce you to the TOGAF framework. You will learn about its business benefits, critical factors for implementation success, and TOGAF's relationship to and integration with other best practices.

Cisco Internetwork Operating System (IOS) has been around since a little after the inception of Cisco Systems as a company. In 1984, Len and Sandy Bosack from Stanford University founded Cisco Systems with a small commercial gateway server. The first Cisco router that I touched was an Advanced Gateway Server (AGS), which was the first marketed product of the company. After this came the Mid-Range Gateway Server (MGS), the Compact Gateway Server (CGS) and later the Integrated Gateway Server (IGS) and AGS+. The first version of IOS that I touched was 8.2(7). The operating system was based on a Unix-based system and was designed as a monolithic operating system, meaning that processes are stacked and interrelated.

A range of factors can influence the data center you choose. You should consider all of the factors listed in this white paper before deciding where to place your servers.

Accessing cloud-based resources, whether they be IaaS/PaaS/SaaS-based, is very convenient. With a browser and Internet connection, you are up and running. No driving to your work office, no need to log into the corporate network. Just open up your web browser and go. This convenience, however, comes with a security risk. All of your business work is conducted over an insecure communication network. Unlike your office network, where the network link between you and the data center is under corporate control and is physically secure, the cloud access link is over the Internet.

Young adults unable to find work, employers unable to fill jobs, a recent GAO study that reported substantial declines in telecommunication expertise — there has been a lot of news about the pervasiveness of skills gaps, their causes, the actual impacts and what to do about them. It’s rather confusing, because the term “skills gaps” has been hijacked to politicize an extremely wide range of issues.

Discover how Network Functions Virtualization (NFV) will revolutionize IT and change the way you think about network connectivity and perhaps even application development. This white paper is written for networking professionals but it may offer valuable insight for those in cross-functional roles such as DevOps, server virtualization, and data center management.

Nasser El-Batal will walk you through the most useful, recognized, and mandated ITSM best practices in the industry: TOGAF, COBIT and ITIL®. He will highlight the benefits of integrating them into a single implementation program to avoid project disaster. Discussions are focused on "Getting Your House in Order" and how to establish your own organization-specific business transformation program, while increasing your organization maturity.