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As mentioned in last week’s post, interviews that require ITIL Intermediate level knowledge will most likely be targeted to specific process areas and activities. If I interviewed someone for a job that required ITIL Intermediate level knowledge, in addition to other questions about the specific technical responsibilities of the job, I might ask the following questions:
Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.
We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.
IT organizations could benefit from degree deflation. By deemphasizing college degrees during the hiring process, an open pipeline to more candidates could emerge, leading to diminished skills gaps and potentially lower payroll.
Learn how to boost your visibility on LinkedIn by listing your skills and certifications and leveraging the courses you’ve taken for professional development. This is especially important to catch the eyes of recruiters and when applying for jobs.
The 2021 revised and updated version CISSP (Certified Information System Security Practitioner) certification exam will be released on May 1, 2021. This new version of the popular CISSP exam will include a modest revision and re-organization of previously included topics, but will integrate a significant number of new topics.
In the last two posts I discussed aspects of services in the context of some landscaping work that I’m having done. This is clearly what many people would call a “non-IT example.” I often use similar examples in my classes. However, I might initially describe an example that seems unrelated to IT, but will conclude with a challenge to students. That challenge is, “identify the IT in this example.” The truth of the matter is that most businesses these days are underpinned by some form of information technology. In fact, technology has become so ingrained into everyday services that often even the service providers themselves don’t realize how technology supports their business.
If you’ve been wondering what are some good IT pranks for April Fools’ Day—or any other time of the year—this is the post for you. Whether you’re an IT pro with decades of experience or a noob who is about to learn that holding CTRL+SHIFT+ESC is a faster way to access the task manager (you’re welcome), we have an IT prank for you.
This article addresses non-technical skills you need to do to be a success in IT.
What were the top paying IT and project management certifications for 2016? his article will help you answer both questions by providing a review of the 15 top-paying certifications.