Resource Library

ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4. 

Do you remember that teacher that made the most difficult concepts easy to understand? The one who amazed you with their complete understanding of the subject matter. We remember those teachers too and the concepts they imparted on us. We know that a good teacher can have a lifelong impact on their students. That’s why we employ only the best and brightest instructors at Global Knowledge.

VMware vSphere: ICM 6.7 is the foundation for most other VMware technologies in the software-defined data center. The recent update from 6.5 brings important new features and enhancements.

Being able to play both roles of a project manager (PM) and a business analyst (BA) is a great skillset to have. Learn how to ensure your team gets what it needs in these two key roles so that you all can deliver successfully.

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.

Take your VMware vSphere training to the next level—set up your own training lab environment. This paper is broken down into three major sections: the hardware required, the VMware Workstation configuration, and installing vSphere and vCenter (vC).

Google Cloud Platform (GCP) is Google’s public cloud offering comparable to Amazon Web Services and Microsoft Azure. The difference is that GCP is built upon Google's massive, cutting-edge infrastructure that handles the traffic and workload of all Google users. There is a wide range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). We will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

The Global Knowledge IT Skills and Salary Report is a window into the inner workings of IT departments, revealing insights and opinions held by professionals around the world. For 10 years, we have surveyed over 120,000 men and women in IT about the state of the industry. With a decade of data at our fingertips, we analyzed 10 years’ worth of reports and noticed four major trending areas: certifications, salaries, cloud computing and cybersecurity. 

This article addresses non-technical skills you need to do to be a success in IT.

General character attributes every IT pro should have and on the things that every IT pro should know or do.