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The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.
ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4.
Do you remember that teacher that made the most difficult concepts easy to understand? The one who amazed you with their complete understanding of the subject matter. We remember those teachers too and the concepts they imparted on us. We know that a good teacher can have a lifelong impact on their students. That’s why we employ only the best and brightest instructors at Global Knowledge.
We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.
Yes, there’s big money in AWS Certification, which tends to outpace other cloud certification salaries, but there’s more to the cloud than dollars and cents.
We spoke with Doug Cutting about his role with Cloudera and learned more about Big Data, training options for IT professionals interested in Big Data, and how Cloudera compares to Red Hat.
If you want to stay relevant as an IT professional, you have two choices: evolve your current skills or make a big change.
What were the top paying IT and project management certifications for 2016? his article will help you answer both questions by providing a review of the 15 top-paying certifications.
A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.
Event management, although theoretically different, is fundamentally what most IT organizations refer to as “monitoring.” Monitoring an organization’s environment to determine whether important assets are in the state they should be, and knowing when that state changes, is a very important activity that many organizations spend significant portions of their budget doing.