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Training is an Investment, Not an Expense

Article | Aug. 30, 2019

Explore how IT decision-makers’ training views have changed since we first released our annual IT Skills and Salary Report 12 years ago. Once viewed as an expense, IT leadership now sees professional development as an investment. Even with shrinking budgets and a recent rise in skills gaps, the value of training is currently at an all-time high.

The Basics of Computer Networking

Webinar – Recorded | May 17, 2019

Networks are as different as the people and organizations that use them. Despite those differences, there are some foundational components that all networks share. This session will explore different types of networks and the common components that must exist in these networks.

Cisco LAN Switching Fundamentals

Webinar – Recorded | May 09, 2019

This recorded webinar will help you understand the basics of switch functionality in Cisco networks. In this setting, a SWITCH is functioning at OSI Layer 2. Before SWITCHES we used BRIDGES to segment within the same network.

Playing the Joint Project Manager-Business Analyst Role

White Paper | May 15, 2018

Being able to play both roles of a project manager (PM) and a business analyst (BA) is a great skillset to have. Learn how to ensure your team gets what it needs in these two key roles so that you all can deliver successfully.

Agile and Business Analysts – Is There a Place For Us?

Webinar – Recorded | May 11, 2017

As organizations embark on agile initiatives, business analysts can serve a critical role in ensuring the success of those initiatives. This one-hour webinar will explore why business analysts embody core values and skills to thrive in an agile world. In this one-hour webinar, you will learn: Common myths about agile and business analysis, Agile roles for business analysts, BA skills for succeeding in an agile world, and Maximizing value – at the core of the BA role

How to Execute the Perfect Business Analysis Interview

White Paper | Feb. 13, 2017

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal. An interview has an intended line of questioning; it may also have alternate lines of questioning and unanticipated paths where the interviewee has raised issues or answered questions in a way the business analyst had not considered or planned. In short, an interview is a social process.

Successful Business Analysis Interviews Hinge on Prep Work

White Paper | Feb. 06, 2017

A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.

A Toolkit for Project Time Estimation

White Paper | Jan. 06, 2017

Resource management is always an issue in any project, especially when the stakeholders from whom we need time have operational duties to perform.  If our requirements team was at our disposal 100 percent, always completed activities on target, and worked a full eight hour day without distraction or a loss of productivity, then estimating time would be simple. In this paper, we explore standard approaches to time estimation, the dangers of multi-tasking, and estimation alternatives, which consider work habits and productivity norms.

The Power of Linking Business Analysis and TOGAF® to Achieve IT Results

White Paper | Jan. 03, 2017

Linking business analysis skills with the methods of The Open Group’s Architecture Framework, TOGAF®, facilitates stronger IT results that drive business value.

3 Steps for Implementing Business Analysis

Article | July 12, 2016

Implementing business analysis (BA) in organizations needs to be done in a well-planned process. The three steps are contingent on the BA maturity of the organization, its vision for how BA will be used and the degree of executive sponsorship.

Business Process Modeling: From Macro to Micro

Webinar – Recorded | Nov. 12, 2015

Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.

The Impact of IIBA's New BABOK® Guide and PMI's New Business Analysis for Practitioners Guide

Webinar – Recorded | June 25, 2015

The past months have seen the release of both the International Institute of Business Analysis (IIBA)'s long-awaited A Guide to the Business Analysis Body of Knowledge (BABOK® Guide) v3 and the Project Management Institute® (PMI®)'s Business Analysis for Practitioners. While both represent interesting developments in the field of business analysis, they also provide lots of information to process. There's no need to go it alone! Join Global Knowledge instructors Cheryl Lee and Adam McClellan for this complimentary, hour- long webinar to learn about the differences between the two guides, how both guides compare to the previous version of the BABOK ® Guide, and where all this might be going.

Stop Gathering Requirements and Start Building Them

White Paper | June 19, 2015

We build requirements at a quantum level to connect the vital elements, which are needed to realize a requirement. As we consider the relationships between the behaviors, actions, and responses, we begin to identify and associate the characteristics and conditions, which will drive and constrain the behaviors. Realizing a requirement means joining these elements together and noting them as elements of the requirement.

Effective Meetings for Business Analysts

Webinar – Recorded | Aug. 20, 2014

Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need structured facilitation skills to manage requirements meetings and workshops. In this one hour webinar you will learn the most important things to remember when planning a facilitated workshop and what types of questions to ask when eliciting requirements.

Selecting a BA Certification: PMI-PBA vs. CBAP vs. CCBA

Article | Aug. 07, 2014

The demand for skilled business analysis (BA) professionals is on the rise, and a great way to declare your expertise is with a BA certification. But which BA certification is right for you: PMI-PBA, CBAP or CCBA? Here is a look at the eligibility requirements and steps for obtaining each.

The Project Manager as Business Analyst

Webinar – Recorded | June 26, 2014

The project manager (PM) and business analyst (BA) have to be key allies in the management of any project. That can be difficult when project work is duplicated because of the overlapping tasks defined by the International Institute of Business Analysis (IIBA®) and the Project Management Institute (PMI®). Still, as long as roles are clearly defined and understood, the two can cooperate and collaborate, instead of competing. In this hour-long webinar, Global Knowledge instructor and PMP-certified project management expert Daniel Stober will explain how to delineate the roles.

The Agile Business Analyst: How Much Is Enough?

White Paper | June 19, 2014

The principles in this white paper help you introduce greater predictability into your own Agile requirements activities, both individually and across your organization. As you start to apply these ideas and pose these questions, you'll likely see certain patterns emerge that will help you establish your own set of practices that make Agile work for you.

What is a Business Analyst?

Video | June 19, 2014

Kirsten Lora, Global Knowledge Senior Product Director, explains why business analysts are essential to organizations and how our Business Analysis Essentials and Business Process Analysis courses can help them in these roles

Which Business Analysis Class is Right for You?

Video | June 19, 2014

Kirsten Lora, Global Knowledge Senior Product Director, explains the difference between our Business Analysis Essentials course and Business Process Analysis course.

Where Does Business Analysis Fit into TOGAF?

Webinar – Recorded | May 08, 2014

The Open Group Architectural Framework (TOGAF) provides a structure for describing all transformational work within an enterprise. While TOGAF focuses on the role of an enterprise's architects, it also very much addresses the space in which business analysts (BAs) play. This can lead to role confusion, blurred deliverables, and duplicate work. In this one-hour webinar, business analysis expert and Global Knowledge instructor Adam McClellan will focus on those parts of TOGAF in which the business analyst is typically the most active, and he will outline how the analyst's work contributes to the broader architecture. He will also provide perspective for architects who work with BAs and for BAs interested in the architecture disciplines.

PMs Are From Mars, BAs Are From Venus

Webinar – Recorded | May 01, 2014

Whether you're a Project Manager or a Business Analyst, you can certainly relate to a situation where you've felt like your cohort on a project was from a completely different planet! This panel discussion webinar between our PM expert, Ori Schibi, and our BA expert, Cheryl Lee, will explore some of the misconceptions that each role has and learn how to play nicely with each other in the project world.

PM and BA Roles in Requirements and Project Communication

Article | April 18, 2014

Communication is vital within projects and contributes significantly to project success. PMs and BAs have important—and different—roles. Let's take a look.

Intersecting Project Management and Business Analysis

White Paper | April 15, 2014

Effective requirements collection at the outset of the project is the key step that will ensure that the project manager can deliver what is actually expected. In this respect, the business analyst must become a key ally and advisor to the project manager. Most project managers are not trained business analysts, so taking advantage of the skill set that a business analyst can offer can greatly enhance the possibility of project success.

Business Requirements Scoping Techniques

Webinar – Recorded | March 01, 2014

Organizations launch projects with the assumption that the new or improved solution will provide worthwhile benefits for stakeholders and a suitable return on investment. By understanding your business requirements you ensure that your teams actually deliver those benefits. Keeping user and functional requirements aligned with the business requirements is a key to successful solution delivery.

The Business Analyst in an Agile Environment

Webinar – Recorded | Feb. 19, 2014

Agile is increasingly becoming the foundation for today's business world, and Business Analysts are essential for organizations and projects to achieve maximum success. Following a brief overview, Benjamin will tackle and dispel many of the common myths about Agile and then dig deeper into the true value Business Analysts hold for their organization. Join us for a look at the modern Business Analyst and their role in an Agile environment.

A Guide for Maximizing your Training Dollars

Special Report | Jan. 01, 2014

You know you need to invest in training, but how do you get the best return on investment (ROI) from your training dollars? To help you make smart training decisions, we've put together this guide, which illustrates some alternative and little-known payment options, the types of discounts and promotions available with training and a suggested list of courses that give you excellent value.

The Art of Enterprise Thinking

Article | Oct. 22, 2013

Enterprise thinking, simply put, is the practice of considering the entire enterprise in decision-making, not just a given group or department. This style of thinking makes the organization both leaner and more agile—lean by reducing the waste and inefficiencies that come from blinkered and siloed thinking and agile by increasing everyone’s understanding of enterprise goals, vision, and functions.

The Business Process Analysis for a Project Manager

Article | Feb. 15, 2013

Enterprises, whether they are commercial, non-profit, or government entities, are operational organizations that operate through the execution of hundreds of processes. The quality of these processes affects every aspect of the enterprise and these processes are rarely static. Business Process Analysis (BPA) is the discipline of examining processes so that they may be changed to align with enterprise objectives.