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What's New in IP Office Manager Release 9.1

White Paper | May 26, 2015

Avaya introduced IP Office Manager Release 9.1 on December 22, 2014. As we all know from working with IP Office Manager, every new release brings changes to its GUI. Use this white paper to help you prepare to install and administer IP Office Manager 9.1.

The Basics of Avaya Aura Contact Center Scripting

Article | Nov. 02, 2011

In this two part series, we look at the fundamentals of Avaya Aura Contact Center Scripting. Scripting design can be classified into four primary components: Call Sorting/Filtering Closed Condition Check Basic Treatment Loop Function

The Current IT Landscape

White Paper | May 13, 2015

IT architecture is undergoing a period of rapid change and evolution. With this change comes enormous opportunity for professionals who are not just deep in a single technology but deeply conversant in several and who can join these technologies together to meet the needs of today's enterprise. The Red Hat Certified Architect program provides a credential that represents these skills and knowledge. Through a combination of flexible requirements and recommended concentrations, Red Hat is providing a path for professionals to advance their careers and for its subscription customers to find the right architect.

Taste of Training: RHCSA Rapid Track Course

Video | Aug. 06, 2015

Fast track to RHCSA for experienced system administrators

Taste of Training: RHCE Rapid Track Course

Video | Sep. 10, 2015

Fast track to RHCE certification for senior Linux system administrators

Taste of Training: Red Hat System Administration III

Video | Aug. 06, 2015

Advanced skills for the experienced Linux administrator.

Taste of Training: Red Hat System Administration II

Video | Sep. 10, 2015

Building on command line skills for Linux administrators.

6 Common Avaya System and Session Manager Troubleshooting Solutions

Article | Jan. 24, 2012

As many of you work on integrating Avaya Aura System and Session Manager into your networks, the case for troubleshooting will indeed occur. There are built in tests in the System Manager that allow you to run tests on 14 different areas, including Session Manager. But what do you do with the results when you get them? I am going to outline six of the most common problems and solutions when installing and implementing System and Session Manager and what steps you can take to troubleshoot and correct the problem.

SIP and the Art of Converged Communications

White Paper | June 18, 2013

Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. SIP allows endpoints to locate other endpoints, whether stationary or mobile. SIP doesn't have to worry about transporting voice or video as Real Time Transport Protocol (RTP) takes care of that. It also relies on Session Description Protocol (SDP) to negotiate capabilities and codecs. SIP does not provide a Directory Service or Authentication, but it does work with services such as LDAP or RADIUS. SIP is only concerned with signaling. This white paper is going to look at the way SIP is used in the converged Unified Communications environment.

Red Hat Taste of Training - RH442

Video | Oct. 15, 2015

Red Hat Taste of Training - RH442