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10 Certification Exam Tips and Tricks from the Experts

Article | Jan. 14, 2019

Global Knowledge subject matter experts know certification exams inside and out. They understand the study methods and test-taking techniques that pay off the most when it’s exam time. Here are 10 certification exam tips and tricks, directly from our experts and Certification Prep Guides, that will best position you for certification success.

18 IT and Business Certifications Worth Having

Article | Sep. 10, 2019

Here are 18 certification options, in no particular order, that are worth your effort based on site searches, feedback from subject matter experts and data in the Global Knowledge 2019 IT Skills and Salary Report.

A Complete Guide: How to Become a Google Certified Professional Cloud Architect

White Paper | Aug. 30, 2018

This Certification Prep Guide provides an overview of the current Google Certified Professional Cloud Architect certification and offers helpful tips that you can use when preparing for your GCP certification exam.

A Complete Guide: How to Become a Google Certified Professional Data Engineer

White Paper | Aug. 30, 2018

This Certification Prep Guide provides an overview of the current Google Cloud Platform (GCP) Certified Data Engineer certification and offers helpful tips that you can use when preparing for your GCP certification exam.

Aligning IT and Business for Better Results

Webinar – Recorded | Aug. 25, 2015

Businesses today are more dependent on technology than ever. And, more than ever, they're looking to IT for ways to improve employee productivity, customer service and innovation. The challenge is that in order to achieve results with technology, IT and the business have to work collaboratively. IT needs to be able to develop the right relationships and communicate with different stakeholders from a business perspective - not a technical one. As a result, the transformation of the IT department has become a top-level priority for many leading organizations. At the same time, business leaders need to strengthen their business technology IQ and play a more significant role in the governance of IT.

Business Process Modeling: From Macro to Micro

Webinar – Recorded | Nov. 12, 2015

Business processes are complicated, and mapping them is not a trivial task. Modelling standards give us the tools to model complex processes, but they do not tell us the best way to approach a model or effectively use the tool. In this hour-long webinar, Global Knowledge instructor Rod Fage will guide you through the best way to develop a model, from determining the goal and scope of the process and measuring its effectiveness, to modelling the process in a hierarchical top-down approach, enabling business analyst to continuously validate the model.

IT Certifications: 5 New Realities

Article | Aug. 27, 2019

The value of IT certifications has grown considerably over the last decade. Examine the evolution of certification trends, see the top-paying certifications and learn how decision-makers are struggling to hire certified employees.

Defining and Simulating ITIL® Processes Using IBM WebSphere Business Modeler Advanced

White Paper | Feb. 26, 2016

IBM WebSphere Business Modeler (WBM) can be used in conjunction with an adoption of ITIL best practices. It is a full-featured process modeling and simulation tool that fits well with other IBM products that are used to define various service management processes and activities. In this white paper learn more about how WBM provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles and resources.

Develop Your Skills with Unlimited Access to Red Hat Online Learning

Webinar – Recorded | Jan. 31, 2019

The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.

DevOps: The Future of ITSM and ITIL

Webinar – Recorded | June 19, 2014

Cloud computing enables development teams to get applications into production faster. IT Service Management (ITSM) leaders must adopt new strategies and change existing processes or risk becoming a barrier to success. Cloud computing requires DevOps-the blending of development and operations with the goal of accelerating time-to-market and reducing time-to-value. The good news is that ITIL® is uniquely positioned to accelerate DevOps, but it requires changes to existing ITSM processes.