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With skills gaps plaguing the industry, these 10 skills are must-haves for all IT departments. It’s no coincidence that these skills make up a large percentage of the IT skills gap across the industry. Decision-makers are struggling to fill these job roles. The positions also pay well because of a lack of qualified professionals. If you’re looking to make an IT skills investment or start a new career path this year, these are the areas to consider.
Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.
ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.
The ITIL 4 update is the first since 2011, and will address the new processes, vocabulary, and methods used in modern IT, including DevOps, Agile, and Lean IT development.
ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4.
Here are 12 main IT challenges for information technology management and staff. Since each organization is unique in how it functions and where it places its priorities, these are offered in no particular order. The top IT issues include new technology, cloud, big data, virtualization, BYOD and BYOA, shadow IT, boomers, energy efficiency, user systems, interoperability, creating value and social networks. After a brief comment on each IT challenge, you’ll find one or more suggestions for dealing with that situation.
In the digital age, people and intellectual property have supplanted physical assets as the most important criteria for determining the value of an organization. It is the employees who develop the next big product or improve the practices, processes, services and internal culture that add significant value to an organization.
Being able to play both roles of a project manager (PM) and a business analyst (BA) is a great skillset to have. Learn how to ensure your team gets what it needs in these two key roles so that you all can deliver successfully.
This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.
Follow these four troubleshooting tips to help you work through a challenging repair and reach a solution without much wasted time and resources.