ITIL® Service Capability: Operational Support and Analysis
Gain practical experience planning and executing processes within ITIL® operational support and analysis.
GK# 2727
Gain practical experience planning and executing processes within ITIL® operational support and analysis.
GK# 2727
AXELOS has confirmed Global Knowledge was the leading provider of certified ITIL training and exams in 2017 across their 1,500 global partners
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the operational support and analysis of services and service delivery. You will cover the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.
This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm for classroom students. Virtual students will receive a voucher for a webcam proctored exam which they can schedule at their convenience. Beginning on March 5th, 2018, students will receive their course materials through a link in their MyGK account. This is a BYOD course. Students can download their course materials and view them on a tablet/iPad or a PC/Mac.
The main process and function focus areas of this course include:
The organizational functions focused on in this course include:
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Certification:
This course qualifies you for the following PMI® Professional Development Units (PDUs):
Total = 30
This course is available in the following formats:
Receive face-to-face instruction at one of our training center locations.
Experience live, expert-led online training from the convenience of your home, office or anywhere with an internet connection.