ITIL® Service Capability: Service Offerings and Agreements
Gain practical experience planning and executing processes within ITIL® service offerings and agreements
GK# 2725
Gain practical experience planning and executing processes within ITIL® service offerings and agreements
GK# 2725
AXELOS has confirmed Global Knowledge was the leading provider of certified ITIL training and exams in 2017 across their 1,500 global partners
In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the operational-level process activities and supporting methods and learn to execute these processes in a practical, hands-on learning environment.
This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm for classroom students. Virtual students will receive a voucher for a webcam proctored exam which they can schedule at their convenience. Beginning on March 5th, 2018, students will receive their course materials through a link in their MyGK account. This is a BYOD course. Students can download their course materials and view them on a tablet/iPad or a PC/Mac.
The main process focus areas of this course include:
Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Certification:
This course qualifies you for the following PMI® Professional Development Units (PDUs):
Total = 30
This course is available in the following formats:
Receive face-to-face instruction at one of our training center locations.
Experience live, expert-led online training from the convenience of your home, office or anywhere with an internet connection.