Red Hat Virtual Training FAQ

What is Virtual Training?
Virtual training is real-time training conducted remotely featuring Red Hat instructors. The classes are taken in 5.5-hour increments, Monday through Friday, over a 1-week period (days may vary based on selected classes). All sessions start at 11:30 a.m. Eastern Standard Time (EST). Currently, virtual training is only available to customers in the US and Canada.

What will I see on my screen?
You'll see live stream web delivery of the instructor's screen as he speaks, provides examples, and answers questions. The class is designed to parallel its classroom equivalent to the greatest extent possible, and to that end you will also see everything the instructor types clearly without impediment.

In addition, you will also have access to Live Access Labs, a remote Red Hat Enterprise Linux system provided for students to complete course labs. The Live Access Labs are available 24X7* for the duration of the course to allow you to gain additional expertise with the system.
*Outages can happen, see our terms and conditions for our outage policy.

Can I ask questions during class?
Of course. There is a chat function which allows you to post questions to the instructor.

How do I register for a Virtual Training session?
Enrollment in Virtual Training works identical to enrollment in Instructor Led Training.

How will I be notified with my confirmation?
Just like with Instructor Led Training, you will receive an acknowledgment of your enrollment, and once your payment method has been accepted, you'll receive a confirmation e-mail with a confirmation number.

Is Virtual Training eligible for Volume Discounts?
No

I did not receive or have lost my link to the Virtual Training login page. How can I have it sent again?
The link to get to the Virtual Training login page is https://live.redhat.com. Login using your Red Hat Network (RHN) or your redhat.com account. If you do not have an account, register for one here.

I have forgotten my password or I cannot login to the Virtual Training login page. Can you reset my password?
Virtual Training works off of the same mechanism as redhat.com or Red Hat Network. The lost login/password functionality of those can be used to recover a lost password. Follow this link to reset your password.

What are the system requirements for viewing Virtual Training?

Supported operating systems:

• Red Hat Enterprise Linux 5 and 6 (i386)
• Red Hat Enterprise Linux 5 and 6 (x86_64) (64-bit systems) if i386-compatible libraries are installed
• Fedora 16 and 17 (i386)
• Fedora 16 and 17 (x86_64) (64-bit systems) if i386 compatible libraries are installed
• Windows XP, Windows Vista, and Windows 2008
• Macintosh systems are not currently supported.

Supported browsers:

• Firefox 3.0+ (download Firefox)
• Internet Explorer 7.0+ (download Internet Explorer); IE security setting must be set at medium or lower, and pop-up windows must be enabled; your web browser must be Java-enabled

Java plug-in:

• Java version 1.6 (a.k.a. "Version 6"); you can confirm your Java version here.

Outbound connection:

• Direct outbound access on tcp port 443 with no proxy server

How do I check my firewall?
The Virtual Training page has a firewall tester. Go to https://live.redhat.com and login using your RHN or redhat.com account. Click the Home button in the red bar at the top of the page. Now click the Firewall Tester link listed on that page.

Do I need a head set?
No, audio is delivered through a 1-800 call in number over your phone.

Do I receive a course book? If so, when should I expect it?
Absolutely. You should expect it Wednesday or Thursday the week before class starts.

What are the system requirements for completing lessons and labs?
The lessons are streamed, which means clients will need a sustainable bandwidth of 100 Kb/s, burstable up to 300Kb/s. High latency connections, such as satellite, are not supported. Both the class streamed content and lab access can be completed using web-based java applets, so having a browser capable of using java applets is required.

I was unable to connect to the class session. What are my options?
If it is an outage or other problem on Red Hat's side of the connection, we'll offer a make-up class session. Red Hat will not be held responsible for missed classes based on factors outside of Red Hat's control. Participants are responsible for ensuring their Internet connection is functional and complying with the minimum software, bandwidth requirements, and scheduling. Support is available by contacting training@redhat.com during regular business hours Eastern Standard Time. If it is the first day of class, you can return all of your materials to Red Hat and then receive a refund, consistent with the Red Hat Training Guarantee.

I will not be able to attend one or all of the class sessions. What are my options?
The same Red Hat Training cancellation policy for Instructor Led Training applies to Virtual Training. We use live people for instruction and lab proctoring for the duration of the class session. Missing a day of Virtual Training is just like missing a day of Instructor Led Training.

I need to reschedule my Virtual Training. What are my options?
Please see the Red Hat Training cancellation policy for class rescheduling and/or cancellation.

Can I record the class sessions?
No. The class sessions are content copyrighted by Red Hat and recordings and/or reuse of the class sessions can not be made without prior consent from Red Hat.

Who can I contact with further questions?
training@redhat.com