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Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Build and certify your Microsoft Dynamics 365 expertise.
Take advantage of this certification to highlight your customer relationship management (CRM) skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.
Earning this certification will validate that you have the skills to:
- Describe Dynamics 365 Marketing
- Describe Dynamics 365 Sales
- Describe Dynamics 365 Customer Service
- Describe Dynamics 365 Field Service
- Describe Project Operations
- Describe shared features
Job role: Business Owner, Business User, Functional Consultant, Student
View Certification Path
Associate-level Dynamics 365 CRM role-based certifications
Microsoft introduced a new approach to help learners stay current. Those who have an active certification expiring within six months can renew their certification annually – at no cost – by passing a renewal assessment on Microsoft Learn. For more information, please check out the Renew your Microsoft Certification page.