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Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

This white paper examines NIST's cloud definition in detail with real world case study examples to illustrate how it is applicable to today's cloud market landscape.

There's a great chance that AWS has more than a few products to help you work faster, smarter, and more cost effectively. So, where should you start?

It's important to understand the characteristics of each AWS storage option so that you can implement one or more AWS storage services to meet your needs.

Learn how to build a home lab for VMware vSphere 6.x to reproduce the training environment and run course labs.

If you need to control the digits contained in the telephone number that enter or leave a gateway, this white paper helps you learn about digit manipulation, including adding, subtracting, and changing telephone numbers.

Gain insight into Cisco Unified Collaboration infrastructure solutions for using phone, instant messaging and videoconferencing systems to connect internal and external users.

In this excerpt from his new book, Accelerating Leadership Development, Jocelyn Bérard, Vice President, Leadership and Business Solutions, Global Knowledge, examines the importance of communication in an organization and present practical concepts for leaders to apply easily.