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Our mission statement for ITIL is to build better services to focus on the current goal for each ITIL task for the correct use of ITIL.

There’s a lot to experience whether you are a Cisco Live vet or newbie. Here are a few things I’m looking forward to seeing at Cisco Live 2019.

Microsoft and Global Knowledge Help Organizations Maximize Technology Adoption by Attacking Skills Gaps Head On. Resource Library.

Advanced courses such as Certified Ethical Hacker v10 teach how to think and act like an intruder in an attempt to understand the process of a cyberattack.

There’s a lot of pressure on IT decision-makers to fill the cybersecurity holes in their organization. The cyber skills shortage is palpable and growing. Cybersecurity is the most challenging IT hiring area in the world. Those of you expecting to hire your way out of your cyber skills gaps, we have some bad news for you—it’s not viable.

Automation plays a huge role in business security. Here are three major security concerns to keep in mind when implementing automation tools in your business.

ITIL 4 education has been undergoing its slow reveal for almost 12 months. As the process is passing the halfway point, we're committing our own thoughts.

Virtual training has all of the benefits of classroom training, with added convenience and flexibility. To dispel any misconceptions, let’s explore eight common myths of virtual training and the truth behind each.

Here are five data points that illustrate important trends in professional development, skills gaps, hiring and top-paying certifications.

System Administrators, or sysadmins, are the “installation specialists”, “configuration specialists” and “fixers” in IT. To get a better understanding of the type of IT training that sysadmins require, we compiled a list of the 10 most-attended Global Knowledge courses by sysadmins.