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Cisco Unity, Unity Connection, and Unity Express are all examples of systems that support both AA and VM functionality. Cisco Unity Contact Center and Contact Center Express are examples of IVR systems supporting skill-based routing and full automatic call distribution (ACD) functionality. Learn more about DTMF relay!

Be able to bridge your knowledge from ITIL v3 to ITIL 4 and with the new technologies and best pratices that come with the digital transformation.

Students who take ITIL 4 Foundation will learn the latest best practices in ITSM, the new terminology that organizations are using within ITSM.

Global Knowledge outperforms the competition with blending training solution, Blended Live. Blended Live combines the expert direction of instructor-led training with the convenience and flexibility of on-demand learning.

This article identifies the changes in CISSP exam topics, discusses the complexity of the adaptive testing format & provides preparation guidance. Read more!

The Information Technology Infrastructure Library is a set of best practices designed to describe common approaches for IT service management (ITSM).

If you create presentations using the notes feature in PowerPoint, you probably have found yourself wanting to print multiple slides on one page (handouts) with the notes associated with those slides displayed on the same page. This layout can often help you better p...

No matter what book or manual you use to study for the CCNA examination, you will see various protocols and processes referencing an RFC. And, although frequently referenced, the RFCs are seldom actually included in the documentation. So, the logical question becomes...

ASA and PIX software version 7.0 introduced the configuration command nat-control which didn’t exist in previous versions of code. Although training course material for both the SNAF (Securing Networks with ASA Fundamentals) and SNAA (Securing Networks with ASA Advan...

Windows Vista introduced AERO, a desktop experience that had four major elements; Windows Flip, Windows Filmstrip, AERO Glass transparency and fully realized thumbnail views on the Taskbar. Windows 7 added several new features to AERO, including AERO Snap, AERO Shake...