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Enterprises, whether they are commercial, non-profit, or government entities, are operational organizations that operate through the execution of hundreds of processes. The quality of these processes affects every aspect of the enterprise and these processes are rarely static. Business Process Analysis (BPA) is the discipline of examining processes so that they may be changed to align with enterprise objectives.

The OSI model is a conceptual tool used to discuss and describe network functions. The use of a standard reference model is essential to communicating ideas as well as creating new technologies. It is a good idea to be familiar with the OSI model, the features assigned to each layer, and examples of common protocols or technologies associated with the OSI layers.

Our mission statement for ITIL is to build better services to focus on the current goal for each ITIL task for the correct use of ITIL.

Are you at a crossroads professionally or looking to start training for a new job? If so, you might want to consider pursuing network administration as a career. Network administrators are responsible for maintaining computer hardware and software systems that make up a computer network, including maintaining and monitoring active data networks, converged infrastructure networks, and related network equipment.

In this white paper, we explore the principles of information security and 4 standards of security-based CIA that can protect your environment. Learn more here.

Now that we have looked at the similarities and differences between the first two steps of the military decision-making process (MDMP) and the project management processes from the planning process group that align with them, it’s time to take a look at the third ste...

Answer? When it is flagged as a retransmission in Wireshark!

Frequently, questions come up in the Cisco Contact Center Express classes I teach concerning the ability of the system to perform this or that task. In this blog post, I will cover some of the more popular questions I get during class.

Tuning DNS resolution can improve performance and result in much faster internet interactions. encryption improve the privacy protection of online activities.

According to Cisco marketing, Dynamic Multipoint VPN (DMVPN) “will lower capital and operation expenses, simplifies branch communications, reduces deployment complexity, and improves business resiliency.” Okay. But what is it, really, and why should we care?