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The Future is Now with AWS Certifications

Article | June 15, 2018

Resource Library: The Future is Now with AWS Certifications. Build skills to maximize your cloud investment. The allure of cross-certification.

Virtualization Terms You Should Know

Article | June 23, 2017

This article defines many of the most commonly used terms in the virtualization vocabulary.

Top 15 Networking Terms You Should Know

Article | May 01, 2018

There are two basic types of addresses used in Local Area Networking (LAN): logical addresses and physical addresses. Understanding the differences between the two addresses begins with developing an understanding of the following terms.

7 New Features of Excel 2016 You Need to Know About

Article | March 27, 2018

The new Excel 2016 features offer improved database transformation and analytical tools that add value to your business intelligence. Learn more.

Incident Management Process Flow – Which Comes First, Categorization or Initial Diagnosis?

Article | April 18, 2012

What's the correct sequence of activities for handling an incident? Find out why categorization occurs before initial diagnosis in the ITIL incident management process flow so you can answer this common ITIL Foundation exam question.

There’s Nothing Average About a Global Knowledge Instructor

Article | Jan. 11, 2019

Global Knowledge training instructors are subject matter experts in their field. Our instructors bring real-world experience into the classroom.

RFC 2833 and DTMF Relay

Article | Aug. 12, 2009

Cisco Unity, Unity Connection, and Unity Express are all examples of systems that support both AA and VM functionality. Cisco Unity Contact Center and Contact Center Express are examples of IVR systems supporting skill-based routing and full automatic call distribution (ACD) functionality. Learn more about DTMF relay!

Bridge Your Knowledge from ITIL v3 to ITIL 4

Article | Feb. 01, 2019

Be able to bridge your knowledge from ITIL v3 to ITIL 4 and with the new technologies and best pratices that come with the digital transformation.

ITIL is Updating: ITIL 4 Foundation Now Addresses Evolving Best Practices

Article | Feb. 04, 2019

Students who take ITIL 4 Foundation will learn the latest best practices in ITSM, the new terminology that organizations are using within ITSM.

How Blended Live Redefines Technology Training

Article | March 07, 2019

Global Knowledge outperforms the competition with blending training solution, Blended Live. Blended Live combines the expert direction of instructor-led training with the convenience and flexibility of on-demand learning.