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Resource Library: The Future is Now with AWS Certifications. Build skills to maximize your cloud investment. The allure of cross-certification.

This article defines many of the most commonly used terms in the virtualization vocabulary.

There are two basic types of addresses used in Local Area Networking (LAN): logical addresses and physical addresses. Understanding the differences between the two addresses begins with developing an understanding of the following terms.

The new Excel 2016 features offer improved database transformation and analytical tools that add value to your business intelligence. Learn more.

What's the correct sequence of activities for handling an incident? Find out why categorization occurs before initial diagnosis in the ITIL incident management process flow so you can answer this common ITIL Foundation exam question.

Global Knowledge training instructors are subject matter experts in their field. Our instructors bring real-world experience into the classroom.

Cisco Unity, Unity Connection, and Unity Express are all examples of systems that support both AA and VM functionality. Cisco Unity Contact Center and Contact Center Express are examples of IVR systems supporting skill-based routing and full automatic call distribution (ACD) functionality. Learn more about DTMF relay!

Be able to bridge your knowledge from ITIL v3 to ITIL 4 and with the new technologies and best pratices that come with the digital transformation.

Students who take ITIL 4 Foundation will learn the latest best practices in ITSM, the new terminology that organizations are using within ITSM.

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