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License provisioning has always been a bit of a challenge in the CUCM environment. Prior to CUCM v9.0, licensing was managed on a per-cluster basis with each cluster requiring its own license files that were tied to the media access control (MAC) address of the cluster’s publisher. This approach to license management was limiting in the fact that one cluster might have unused licenses while another cluster may be at its limit and sharing between clusters was not possible.

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The reasons to virtualize might have begun with saving money, but there are other good reasons to virtualize, such as better resource utilization and the ability to quickly add new virtual machines.

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The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.

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Watch this recorded webinar to understand how to make agile work within your organization. Learn about Agile best practices, Agile vs. Waterfall and why agile can be used for much more than just software development.

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Learn how to use drag-and-drop to match tasks to technician skills, and geographic assignments with current location and available inventory to create a more efficient operation. You’ll discover how to reduce disruption by incorporating planned maintenance instead of working in a reactive state. You’ll also see how integrating Customer Service Management and IT Service Management will help swiftly resolve problems and increase customer satisfaction.