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Attend this one-day live, dynamic Sales Skills Advanced Training course to take your sales skills to the next level. This includes learning how to build relationships with your leads, and identify and satisfy their needs. Next, you'll use sales strategies, analyze th...

This course provides instruction, coaching, and feedback to prepare you for either physical or virtual training facilitation.

Enable Contact Center support teams to access reporting solutions for end-to-end reporting in a CCE deployment. This course is eligible for 12 Continuing Education Credits (ILT Modality).

Architectural overviews explore solution components, sizing and deployment considerations and key functionality and features. The course is intended for a broad audience including Business Decision Makers, Account Managers, Systems Engineers, Administrators, Applicat...

The Administering Cisco Unified Contact Center Enterprise is a 4-day course intended for system engineers, administrators, and support engineers responsible for tier one support. This course provides hands-on practice with administrative tools used to perform routine...

Microsoft Visio provides an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes.

This course covers the fundamental concepts of segment routing, how to configure and verify segment routing within an Interior Gateway Protocol (IGP), the interworking of Label Distribution Protocol (LDP) with segment routing, how to implement topology-independent lo...

This course is hands-on training on Cisco Meraki SD-WAN implementations, basic and advanced Cisco Meraki SD-WAN Security features that are available on Meraki MX routers. Deep dive into capabilities like Firewall and Traffic, Application Aware Firewall, AMP Integrati...

SIP Trunk Operations (DTSIP) is a 5-day instructor-led course that is intended for Cisco collaboration administrators who need to understand the features and functionality of the SIP protocol, as implemented in Cisco’s Collaboration deployments. The course begins wit...

Discover how to handle customers in a way that builds a foundation of trust and feedback. Underst and meet their needs is the first and last steps to success.