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Learn how to find common ground, calm emotions and forge a productive path forward, so you can lead a difficult customer to a better outcome. Live virtual classes.

Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

In this course you will work through the key challenges of a virtual meeting, as you explore your role as a facilitator in a variety of virtual group situations

This instructor-led Listening Skills Training will show how to become a better listener by demonstrating your listening skills build either barriers or bridges.

Workplace violence prevention training is an essential component of a program to raise awareness of the different types of workplace violence.

Learn vital skills such as how to anticipate your bosses' needs, be a communication liaison and act as a project manager.

Managers, team leaders and team members who want to learn how to prepare, facilitate, and conduct team meetings with more impact.

Leaders will learn how to provide effective feedback, create opportunities for employees to grow and make positive contributions to their organizations.

Building a successful, high performance team is about more than finding a group of people with the right mix of professional skills.

In this training you will learn to analyze your audience, organize writing, and employ effective persuasive techniques, so that your writing makes an impact.