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Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

In this course you will work through the key challenges of a virtual meeting, as you explore your role as a facilitator in a variety of virtual group situations

Workplace violence prevention training is an essential component of a program to raise awareness of the different types of workplace violence.

Leaders will learn how to provide effective feedback, create opportunities for employees to grow and make positive contributions to their organizations.

Managing Time & Tasks training course you will learn how to increase your personal effectiveness by using time management techniques that fit your personality.

In this training you will learn to analyze your audience, organize writing, and employ effective persuasive techniques, so that your writing makes an impact.

This one-day interactive Resolving Conflict Training course will show you how to resolve and Minimize Workplace Disputes.

Critical thinking skills include analysis, communication, open-mindedness, problem solving. Learn with Global Knowledge.

The Agile Product Management course teaches the right skills and tools you need to create successful products and solutions using Agile techniques.

The Configuration Management Database course is based off the content of the CMDB Fundamentals eLearning currently available on ServiceNow Learning.