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Developing Positive Assertiveness

Course Code: 100961

NewDo you lack confidence in expressing your ideas? Join our course to learn how to ask for what you need, handle confrontations, and put your ideas forward.

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SharePoint Online for Administrators (55238)

Course Code: 100979

This course will introduce you to SharePoint Online Administration in Office 365 & explain & demonstrate the configuration options for SharePoint Online.

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Develop AI solutions in Azure (AI-102)

Course Code: 101000

Build AI infused applications that leverage Azure Cognitive Services, Azure Cognitive Search, and Microsoft Bot Framework.

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SEGRTE201 - Implementing Segment Routing on Cisco IOS XR 2.0

Course Code: 101136

This course covers the fundamental concepts of segment routing, how to configure and verify segment routing within an Interior Gateway Protocol (IGP), the interworking of Label Distribution Protocol (LDP) with segment routing, how to implement topology-independent lo...

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Motivating Employees To Be Their Best

Course Code: 821210

Gain an understanding of what makes employees happy, how to motivate through empowerment and the five steps to success. Virtual Classroom Live

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Emotional Mastery: Transforming Anger into Positive Action

Course Code: 821214

Learn to recognize how to control your temper by thinking before speaking, waiting until you're calm before expressing yourself and the powerful tool of forgiveness.

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Customer Service Management (CSM) Essentials

Course Code: 821233

This CSM course is designed for Administrator’s responsible for managing the Customer Service Management application.

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Effective Strategies for Handling Difficult Customers

Course Code: 821242

Learn how to find common ground, calm emotions and forge a productive path forward, so you can lead a difficult customer to a better outcome. Live virtual classes.

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The Art of Listening

Course Code: 821247

This instructor-led Listening Skills Training will show how to become a better listener by demonstrating your listening skills build either barriers or bridges.

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Discovery Fundamentals

Course Code: 821270

ServiceNow Discovery Fundamentals course is for customers, partners, employees who implement and administer features, functions, data associated with Discovery.

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