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Discovery Fundamentals

Lay the groundwork for mature infrastructure operations management.

ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.

GK# 821270
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Who Should Attend?

The ServiceNow Discovery Fundamentals course is for customers, partners, and employees who implement and administer features, functions, and data associated with Discovery. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

  • ServiceNow Implementer
  • ServiceNow System Administrator

What You'll Learn

A combination of course content and lab work will help attendees learn to:

  • Understand the big picture of the ServiceNow Discovery solution
  • Configure MID Servers
  • Work with Credentials
  • Configure Discovery to find
  • Linux and Windows Servers
  • Network Devices
  • Applications
  • Extend Discovery with custom
  • Horizontal Discovery Patterns
  • Application Discovery Patterns
  • Learn common troubleshooting techniques

Course Outline

  • Module 1: Overview
    • Lab 1.1: Discovery and CMDB Tour
  • Module 2: MID Server
    • Lab 2.1: MID Server Installation Validation
  • Module 3: Running Discovery
    • Lab 3.1: Running Discovery
  • Module 4: Credentials and Behaviors
    • Lab 4.1: Windows Discovery
    • Lab 4.2: Linux Discovery
    • Lab 4.3: Behaviors
    • Lab 4.4: Router Discovery
  • Module 5: Phases, Probes, and Classifications
    • Lab 5.1: Ports Probes and IP Services
    • Lab 5.2: Classifications and Trigger Probes
    • Lab 5.3: CI Identification Troubleshooting
  • Module 6: Application Mapping
    • Lab 6.1: Process Classification
    • Lab 6.2: Process Classification and Identification
    • Lab 6.3: Application to Application Mapping
  • Module 7: Asset, CI, and File-based Discovery
    • Lab 7.1: Asset and CI Relationships
  • Module 8: Horizontal Discovery Patterns
    • Lab 8.1: Extend Windows OS – Servers Pattern
    • Lab 8.2: Extend Linux Server Pattern
    • Lab 8.3: New SNMP Classifier and Discovery Pattern
    • Lab 8.4: Remaining Firewall Requirements
  • Module 9: Application Discovery Patterns
    • Lab 9.1: Application Discovery Pattern
    • Lab 9.2: More Mongoose Requirements
    • Lab 9.3: Troubleshooting the Pattern
  • Module 10: Configuration Management
    • Lab 10.1: CMDB Health Properties
    • Lab 10.2: CMDB Health Dashboard
    • Lab 10.3: Hardware Configuration Management
    • Lab 10.4: Application Configuration Management
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Prerequisites

It is recommended that students taking the course have working knowledge and experience of ServiceNow.

  • Certified System Administrator preferred
  • Completion of ServiceNow CMDB fundamentals is highly recommended
  • Scripting in ServiceNow is highly recommended

Related Certifications

At the end of the course, students will receive a voucher that enables them, if desired, to take the exam to become a ServiceNow® Certified Implementation Specialist in Discovery.