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Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps t...

This CSM course is designed for Administrator’s responsible for managing the Customer Service Management application.

Identify what really motivates technical people to excel at work in management skills. Make the transition from technical expert to people management.

Learn how to find common ground, calm emotions and forge a productive path forward, so you can lead a difficult customer to a better outcome. Live virtual classes.

Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

In this course you will work through the key challenges of a virtual meeting, as you explore your role as a facilitator in a variety of virtual group situations

Workplace violence prevention training is an essential component of a program to raise awareness of the different types of workplace violence.

Leaders will learn how to provide effective feedback, create opportunities for employees to grow and make positive contributions to their organizations.

Managing Time & Tasks training course you will learn how to increase your personal effectiveness by using time management techniques that fit your personality.

In this training you will learn to analyze your audience, organize writing, and employ effective persuasive techniques, so that your writing makes an impact.