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Course Code: 100440
Find offerings to learn to manage engagement and interaction between a service provider and their customers, users, suppliers and partners.
Course Code: 100475
This course gives you the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. Enroll Now!
Course Code: 821340
This course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment.
Course Code: 821349
The Implementing Cisco Collaboration Conferencing (CLCNF) course focuses on Cisco® on-premises conferencing architecture and solutions.
Course Code: 821535
Exclusive – This course is geared towards trainees with a broad range of expertise, from administrative and call center personnel to technical staff, as well as wireless and network engineers. We begin by defining what 5G is and comparing it with previous generations of mobile c...
Course Code: 834013
This is a 5-day ILT course designed to provide you with the knowledge and skills required to install and configure Windows 11 desktops and devices in an on-premises Windows Server Active Directory domain environment. The skills you gain by attending this course inclu...
Course Code: 834078
Exclusive – In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data,...
Course Code: 2481
Get guidance on Kanban implementation and bootstrapping a Kanban system in your own organization.
Course Code: 9047
This course is designed to teach you how to use the Hardware Configuration Definition (HCD) of z/OS to create an I/O configuration and dynamically alter the I/O configuration.
Course Code: 9043
This course is designed to teach you the fundamental practical skills to navigate and work in a z/OS environment. This includes the use of ISPF/PDF dialogs, TSO/E commands, JCL, UNIX System Services shell, and BookManager.
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