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At some point, you’ll find yourself working with “Difficult People.” The effects they can have on an organization vary greatly but usually involve many problems for the team. Learn about some common types of difficult people and how to handle them.

Examine four major trending areas in IT: certifications, salaries, cloud computing and cybersecurity.

Examine three major pain points for IT decision-makers: training, budgets and employee retention.

The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.

This white paper will bring you up to speed on what DevOps is, how it can help IT deliver value to the business, and position the IT organization to keep up with business demand for change.

This white paper explains how Global Knowledge can help your organization build a more engaged, highly skilled workforce through IT training. It presents the findings of recent surveys, completed by more than 3,200 Global Knowledge students that have attended training within the past eight months. Learn the top benefits that organizations receive from training their employees, the expected productivity gain and much more.

Ready to earn your CompTIA Cloud+ certification? This Certification Prep Guide provides everything you need to know about the CompTIA Cloud+ certification and offers helpful tips that IT professionals can use when preparing for the CompTIA Cloud+ exam. Start here!

Unlike other certifications that focus primarily on one technology (i.e. Hadoop, MySQL, etc.), AWS certifications may cover a couple dozen AWS services.

Cloud Platform and Infrastructure certification, the Azure Administrator Associate is one of three role-based certifications taking its place.

Azure developers design & build cloud solutions such as applications & services. They participate in all phases of development, from solutions to testing.