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Learn how to utilize use case modeling to document functional requirements that can be understood and validated by all project stakeholders, including technical staff and business stakeholders, increasing the likelihood that stakeholder needs on a project are met.

New & Exclusive – Business analysts have the responsibility to gather, analyze, and validate business and technical requirements for their projects, thus they need facilitation skills to manage requirements meetings and workshops. In this highly interactive two-day course, you'll gain...

Understand the role of internal or external consulting, key consulting processes and the Consulting Life Cycle.

Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

This course will demonstrate alternative ways of documenting requirements and managing changes, allowing for a less "heavy" process in projects that can benefit from quick changes in direction. Gain hands-on experience with techniques for gathering Agile requirements.

This one-day program will provide you the metrics, methodologies, and accepted, tried, and true principles of Agile management techniques that will transform and empower your position and your business environment.

Whether you are building software systems for others, or someone is building them for you, it is imperative that the software does what the end users need it to do.

Learn test-driven development, continuous integration, refactoring, and emergent design for Agile technical excellence.

Perform a number of routine system administration tasks and be evaluated on whether you have met specific objective criteria. Performance-based testing means that you must perform tasks similar to what you would perform on the job.

Review the tasks covered in Red Hat® System Administration I (RH124) and Red Hat® System Administration II (RH134) at an accelerated pace and prepare to take the Red Hat Certified System Administrator (RHCSA) exam.