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Gain an understanding of what makes employees happy, how to motivate through empowerment and the five steps to success. Virtual Classroom Live

Learn effective methods of communication, problem solving, delegation and motivation, to prepare yourself to be an effective manager. Virtual Classroom Live

Learn good financial judgment in order to be grounded in the tools of finance and deepen your financial decision-making skills. Live virtual class.

Learn to recognize how to control your temper by thinking before speaking, waiting until you're calm before expressing yourself and the powerful tool of forgiveness.

This CSM course is designed for Administrator’s responsible for managing the Customer Service Management application.

Identify what really motivates technical people to excel at work in management skills. Make the transition from technical expert to people management.

Learn how to find common ground, calm emotions and forge a productive path forward, so you can lead a difficult customer to a better outcome. Live virtual classes.

Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

In this course you will work through the key challenges of a virtual meeting, as you explore your role as a facilitator in a variety of virtual group situations

Leaders will learn how to provide effective feedback, create opportunities for employees to grow and make positive contributions to their organizations.