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Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

Learn the fundamental techniques and approaches to software testing and better understand what to test, how to test it, and in what contexts certain practices make sense.

This course will demonstrate alternative ways of documenting requirements and managing changes, allowing for a less "heavy" process in projects that can benefit from quick changes in direction. Gain hands-on experience with techniques for gathering Agile requirements.

In this powerful two-day course, you'll grasp the concepts, principles, and methods of Agile development.

Learn test-driven development, continuous integration, refactoring, and emergent design for Agile technical excellence.

Perform a number of routine system administration tasks and be evaluated on whether you have met specific objective criteria. Performance-based testing means that you must perform tasks similar to what you would perform on the job.

Whether you're allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structure, techniques, and approaches availab...

Making the transition from an individual contributor to a people leader is both a challenge and an opportunity. As a people leader, you must transition from doing the work yourself to getting the work done with and through others. It requires a shift of mindset to ta...

In this course, you will gain the knowledge and skills needed to configure Cisco IOS software IPv6 features. You will get an overview of IPv6 technologies, design, and implementation. You will also learn about IPv6 operations, addressing, routing, services, and trans...

New – What does it mean to be an executive leader? It means you’re a visionary a trailblazer. Learn what it takes to make the transition to executive leadership.