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Enable Contact Center support teams to access reporting solutions for end-to-end reporting in a CCE deployment. This course is eligible for 12 Continuing Education Credits (ILT Modality).

It covers the advanced knowledge & skills a project manager needs to update in a project plan during execution, monitoring, & controlling phases of a project.

Microsoft Visio provides an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes.

Successful completion of Microsoft Visio course, students will be able to manage an existing Microsoft Project 2019/O365 project plan.

SIP Trunk Operations (DTSIP) is a 5-day instructor-led course that is intended for Cisco collaboration administrators who need to understand the features and functionality of the SIP protocol, as implemented in Cisco’s Collaboration deployments. The course begins wit...

Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps t...

ServiceNow Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) throughout the world.

Cisco DNA Spaces helps resolve physical-space ‘blind spots’ in an organization. Orgs can drive operational efficiencies by monitoring the location & movement.

Exclusive – This course includes identity content for Azure AD, enterprise application registration, conditional access, identity governance, and other identity tools.

As the SAFe framework continues to grow in popularity, more companies are discovering that they need proper tooling to become an agile enterprise. With a deep understanding of the complexities and interdependencies associated with SAFe, we have a significant objectiv...