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Enable Contact Center support teams to access reporting solutions for end-to-end reporting in a CCE deployment. This course is eligible for 12 Continuing Education Credits (ILT Modality).

Architectural overviews explore solution components, sizing and deployment considerations and key functionality and features. The course is intended for a broad audience including Business Decision Makers, Account Managers, Systems Engineers, Administrators, Applicat...

Microsoft Visio provides an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes.

Successful completion of Microsoft Visio course, students will be able to manage an existing Microsoft Project 2019/O365 project plan.

Cisco Prime Cable Provisioning provides a single platform for simplified management of cable subscriber devices and automated service provisioning.

The Cisco Prime® Network Registrar (PNR) Version 8.x/9.x instructor-led course provides you with the advanced knowledge and skill sets required to successfully deploy, maintain, and troubleshoot Cisco Prime Network Registrar in a typical network environment. You will...

Cisco DNA Spaces helps resolve physical-space ‘blind spots’ in an organization. Orgs can drive operational efficiencies by monitoring the location & movement.

This course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment.

Exclusive – This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific...

This Analyzing and Visualizing Data with Looker course is an introductory-level training that outlines Looker’s capabilities for working with data.