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The Vendor Risk Management application provides a centralized process for managing your organization's vendor portfolio.

Learn how ServiceNow® Field Service Management (FSM) makes integrated and proactive service possible.

ServiceNow® Natural Language Understanding (NLU) is an artificial intelligence capability that enables the system to learn and respond to human-expressed intent. By entering natural language examples into the system, you help it understand word meanings and contexts...

Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue.

ServiceNow Service Mapping Fundamentals course will help students to learn how to discover and model business services to manage service health.

The ServiceNow Service Mapping Implementation training offers implementation practices including gaining additional hands-on technical implementation skills.

GRC is a company's strategy for managing corporate compliance and enterprise risk. ServiceNow GRC is a suite of applications within the ServiceNow platform that provides timely, comprehensive, and continuous information for auditing, reporting, and risk and complianc...

Account Lifecycle Events is a process automation system that aims to streamline the onboarding process for customer accounts. It provides a set of tools and resources, including a Process Automation Designer playbook, an Account Lifecycle Events case type, and define...

The Knowledge Management Implementation on-demand series provide system and knowledge administrators key steps on setting up and configuring the Knowledge Management application and the components within it. This course leverages the Knowledge Management Guided Setup...

The Order Management Fundamentals course introduces Order Management (OM) terminology and configuration activities associated with both service provider and enterprise customer setup. You will also learn about product catalog management, order capture, order priority...