Service Mapping Fundamentals

Module 1: Service Mapping Overview

• Lab 1.1: Navigate Service Mapping

Module 2: Horizontal Discovery

• Lab 2.1: MID Server Installation and Configuration
• Lab 2.2: Run Horizontal Discovery

Lab 2.3: Work with Process Classifiers

Module 3: Service Mapping

• Lab 3.1: Customer Preparation
• Lab 3.2: Map an Individual Service
• Lab 3.3: Map Services Suggested by Service Mapping
• Lab 3.4: Single Import Mapping
• Lab 3.5: Bulk Error Handling
• Lab 3.6: Dynamic CI Groups
• Lab 3.7: Create a Tag-based Service

Module 4: Service Lifecycle

• Lab 4.1: Review and Approve Map

Module 5: Extending Patterns

• Lab 5.1: Delimited Text Parsing Strategy
• Lab 5.2: Regular Expression Parsing Strategy
• Lab 5.3: Work with UNIX Commands (Optional)
• Lab 5.4: Track Configuration Files (Optional)

Module 6: Building Identification Sections

• Lab 6.1: Build Discovery Pattern from Generic Application
• Lab 6.2: More Identification Section Configuring

Module 7: Building Connection Sections

• Lab 7.1: Build Connection Section
• Lab 7.2: Build More Connection Sections

Module 8: Use Cases

• Use Case 1: ServiceWatch
• Use Case 2: Presta

Module 9: CMDB Reconciliation (Optional)

• Lab 9.1: Hardware Identification & Reclassification
• Lab 9.2: Application Identification Rules

Module 10: Event Management (Optional)

• Lab 10.1: Event, Incidents, and Changes
• Lab 10.2: Map Errors and Flow Des