Take advantage of spring savings with up to 50% off ILT training.

ServiceNow Knowledge Management (KM) Implementation

This course leverages the Knowledge Management Guided Setup and discusses general knowledge administration, configuring the Knowledge Management Service Portal.

The Knowledge Management Implementation on-demand series provide system and knowledge administrators key steps on setting up and configuring the Knowledge Management application and the components within it.

This course leverages the Knowledge Management Guided Setup and discusses general knowledge administration, configuring the Knowledge Management Service Portal, configuring Knowledge-Centered Service (KCS) functionality, and knowledge search properties, and configuring translation management.

GK# 835004 Vendor# SNKMI-OD

Vendor Credits:

On-Demand

On-Demand

Train at your own pace with 24/7 access to courses that help you acquire must-have technology skills.
Group Training

Group Training

Live expert-led training for your team or entire organization that can be customized to fit your exact needs.

No matching courses available.

Start learning as soon as today! Click Add To Cart to continue shopping or Buy Now to check out immediately.

Access Period:

Scheduling a custom training event for your team is fast and easy! Click here to get started.

$

Your Selections:

Location:

Access Period:

No available dates

Add To Cart

BUY NOW

Request a quote

Who Should Attend?

IT Professionals.

What You'll Learn

Describe each of the available knowledge management roles in ServiceNow
Customize a knowledge workflow
Enable and create knowledge article templates
Leverage field-level encryption for knowledge article templates
Create and manage a knowledge ownership group
Configure the knowledge management service portal pages
Add a knowledge base to Now Mobile
Create and customize an Article Quality Index (AQI) checklist
Configure Knowledge-Centered Service (KCS) functionality
Enable translation management and define auto-routing translation tasks
Create and modify synonyms and synonym dictionaries
Configure Search Engine Optimization (SEO) tag via knowledge article templates
Create and modify stop words to remove search query terms that do not produce meaningful results
Configure and modify partial match rules
Configure and modify contextual search for incidents, cases, and HR cases

Course Outline

KMI: Introduction
KMI: Administration and Security
KMI: Portals and Employee Center
KMI: Configuring KCS
KMI: Analytics and Metrics
KMI: Knowledge Search
KMI: Translation Management
Instance Help
Task: Knowledge user group and roles
Task: Create a knowledge base
Task: Configure knowledge ownership and knowledge search properties
Task: Create a knowledge article template
Task: Configure knowledge article form
Task: Ownership groups
Task: Add a knowledge base to mobile
Task: Translation Management
Task: Translation task routing

BUY NOW