Field Service Management (FSM) Fundamentals
Learn how ServiceNow Field Service Management (FSM) makes integrated and proactive service possible.
Providing efficient field service that boosts customer satisfaction requires overcoming obstacles such as diverse job skill requirements, lack of parts, travel scheduling, and meeting service level agreements.
ServiceNow Field Service Management (FSM) makes integrated and proactive service possible. Use drag-and-drop to match tasks to technician skills, and geographic assignments with current location and available inventory. Planned maintenance replaces reactive work. Integrate with Customer Service Management and IT Service Management to swiftly resolve problems and increase customer satisfaction.