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Microsoft Visio provides an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes.

This course will give leaders the ability to establish a culture of accountability, responsibility, and empowerment in the workplace. Virtual Classroom Live

Make the right hiring decisions with confidence using the latest techniques in competency-based behavioral interviewing. Virtual Classroom Live

Discover how to handle customers in a way that builds a foundation of trust and feedback. Underst and meet their needs is the first and last steps to success.

In this course you will explore how to deal with negative attitudes in the workplace and create a more positive working environment. Virtual Classroom Live

Learn effective methods of communication, problem solving, delegation and motivation, to prepare yourself to be an effective manager. Virtual Classroom Live

Identify what really motivates technical people to excel at work in management skills. Make the transition from technical expert to people management.

Apply important principles and skills you can use as a technical customer service representative. Live virtual classes. Group training available.

In this course you will work through the key challenges of a virtual meeting, as you explore your role as a facilitator in a variety of virtual group situations

Learn vital skills such as how to anticipate your bosses' needs, be a communication liaison and act as a project manager.