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The Valuable Administrative Assistant

Learn vital skills such as how to anticipate your bosses' needs, be a communication liaison and act as a project manager.

Today, the Administrative Assistant operates at a high level, often reporting to more than one person. In this one-day instructor led Valuable Administrative Assistant Training course, learn vital skills such as how to anticipate your bosses' needs, be a communication liaison, act as a project manager, and operate as your boss' information manager.

GK# 821249 Vendor# Admin Assist
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Who Should Attend?

Individuals who want to improve their administrative skills.

What You'll Learn

Upon successful completion of The Valuable Administrative Assistant Training course, you will understand:

  • How to Manage Multiple Roles
  • How to anticipate needs
  • Be a communication liaison
  • Act as a project manager
  • Operate as your bosses' information manager
  • Develop the Detective Hat
  • Dealing with Work Overload
  • Supervise Office Operations and Support Staff

Course Outline

Wearing Many Hats

  • Managing Multiple Roles
  • What Hats Do Others See You Wearing?
  • What Your Manager Expects

 

Assisting the Manager

  • Are They Lost Without You?
  • Anticipate Needs
  • Act as a Communication Liaison
  • Making the Connection
  • Act as a Communication Buffer
  • Take Over Projects for Your Boss

 

Supervising Office Operations and Support Staff

  • Are You Ready to Be a Supervisor?
  • Supervisory Skills Self-Assessment
  • Seven Supervisory Challenges

 

Providing Information

  • Are You a Wealth of Information?
  • Developing the Detective Hat
  • Sharing the Information

 

Special Concerns of the Administrative Assistant

  • Personal Requests
  • Work Overload
  • Dealing with Interruptions
  • Supporting Two or More People
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Related Certifications

Attendees who successfully complete this training course will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification and/or 6 HRCI credits towards the aPHR®, PHR®, or SPHR® Certification, after course completion.